Refund and Returns Policy
At ATF FC, we strive to ensure that every customer is satisfied with their purchase. Please read our policy carefully before making a purchase.
1. Return Eligibility
We accept returns under the following conditions:
- Item received is damaged or defective
- Wrong item received (not as per order)
To be eligible for a return:
- The item must be unused, unwashed, and in original condition
- Tags and packaging must be intact
- Request must be made within 3 days of receiving the item
2. Non-Returnable Items
We do not accept returns or exchanges for:
- Wrong size selected by customer
- Change of mind
- Items that have been worn, washed, or damaged by the customer
Please ensure you check the size chart carefully before placing your order.
3. Return Process
To request a return:
- Contact us via WhatsApp or email
- Provide your order number and clear proof (photos/videos)
- Our team will review and respond within 1–2 working days
- If approved, return instructions will be provided
4. Refund Policy
- Refunds are only applicable for approved return cases
- Refund will be processed after we receive and inspect the returned item
- Refund will be made via original payment method or bank transfer
- Processing time: 5–7 working days
5. Shipping Costs
- Return shipping cost will be covered by ATF FC only if the item is defective or incorrect
- For other cases (if applicable), the customer will bear the shipping cost
6. Exchanges
We only replace items if they are defective or incorrect. Exchanges for size or design are not allowed.
7. Contact Us
If you need assistance, please contact us:
Email:
adlimrezeki@gmail.com
WhatsApp:
+6017-886 2141
